Hubert Joly

The Heart of Business: Leadership Principles for the Next Era of Capitalism

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Purpose and human connections constitute the very heart of business.

Purpose helps create an expansive mindset and a sense of possibility.

Humanity is what binds the personal to a collective purpose.

Human magic, in the context of a sound strategy, is what leads to irrational performance.

Hubert Joly

HUBERT JOLY

#UnleashingHumanMagic

In a fast-paced and increasingly polarizing business landscape, leaders can sometimes lose sight of the point. What is the purpose of work?

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It took me a long time to learn this: Leadership isn’t about being perfect. It’s about being real.

Magic happens when people can see our humanity. When we are willing to say, “I don’t have all the answers”, "I need your help", we invite our team to step up, share their insights, and feel empowered.

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I remember spending time with a store manager who would ask every one of their team members: "What is your dream?" He had them write it down in the breakroom.

His job, he said? To help each of them fulfill that dream.

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This season, I invite you to explore two transformative guides: The Unlocked Leader, by Hortense le Gentil and, my book, The Heart of Business. Together, these books offer a blueprint for unlocking your potential and leading with heart and purpose in 2025.

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Being a leader in these challenging times is hard. Here are six practices I have learned from other leaders doing their best to navigate these challenging times effectively.

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How we lead is more important than ever. Here are 11 leadership books I have read and endorsed this year.

These books inspire us to lead authentically, create meaningful impact and thrive with heart and humanity.

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As leaders, it’s our responsibility to create environments where people can thrive. Frontliners are not just "resources" - they are the engines that keep businesses going and enable them to create value for their various stakeholders.
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Here is my view. Today's volatile, chaotic world, where uncertainty reigns, calls us to navigate uncharted waters with clarity around our purpose and our core values.

For me, great leaders need to embrace 5 Be's.
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Creating the environment to support growth and then watching colleagues grow beyond their own expectations by helping them do new things and take on more responsibility, is a source of joy and a key way to unleash human magic.
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DO NOT MISS THIS! Claudius A. Hildebrand and Bob Stark’s new book – The Life Cycle of a CEO – comes out this week, and you will not want to miss it. Here is what I had to say about the book after reading the Advanced Reader Copy a few weeks ago and when the authors asked me to endorse their book.
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Ratan Tata, a true giant, has just left us. Through his life and his leadership philosophies, he has inspired me and many others to think deeply about the purpose of business and the impact of business in society.
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Being vulnerable and having the ability to say 'I don't know' in a safe environment drives collective success.

How can we cultivate a similar culture of trust and vulnerability in our organizations today?
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Here is one thing that I have observed.

Sometimes, what separates great leaders from good leaders is not the 'quality' but the 'quantity' of decisions. This is particularly true in turnaround situations, as was the case at Best Buy in the early days of the Renew Blue transformation.
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Empathic leadership doesn’t just benefit your employees and your organization…

It benefits YOU as a leader.

When your people are satisfied, everything else falls into place.
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This book is a great read!

The Journey of Leadership, a new book by my former McKinsey colleagues Dana Maor, Hans-Werner Kaas, Kurt Strovink, and Ramesh S., is a profound exploration of what it takes to lead from the inside out. It features powerful stories from a range of top CEOs and actionable steps for personal growth.
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It took me a lifetime to embrace the fifth, and for me by far the hardest, “Be” that I share in hashtag#TheHeartOfBusiness...

Be authentic, empathetic, humble, vulnerable. Be human.
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Something I'm passionate about is how leaders can orient their leadership around touching lives and making a difference. And I am particularly excited by the work Best Buy is doing with its Teen Tech Centers.
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Michael C. Bush, thank you for these beautiful words. I could not agree more!!!

Everyone: What are you doing as a leader to help people around you feel personally fulfilled by the work they do?
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The 7 books I have endorsed so far this year! >br>
These are the books that I’m thrilled to have endorsed so far this year and hope you will read. Share in the comments which book may be on your list for the summer!
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I find that what Jamie Dimon has to say about DE&I is inspiring, especially as it can unite us around an important issue.

See more about Jamie Dimon's thoughts in his last shareholder letter.
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Here is one of the most successful and highly regarded CEOs in the country highlighting why it is both the right moral and the right business thing to do.

Thank you Jamie for this beautiful DECLARATION OF INTERDEPENDENCE.
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I HAVE SOME GREAT NEWS!!!!

In celebration of the 3rd anniversary of the launch of The Heart of Business, I have some gifts for you that are ready to be delivered!!!!
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The best way to do this? Articulate the purpose in simple, human terms. Terms that everyone can relate to and that speak to their heart. Terms that make it clear how they can write themselves into the story.

This is how you can start hashtag#UnleashingHumanMagic!
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What does it take to articulate a clear, compelling, impactful corporate purpose?

My view: it takes a combination of head and heart as you look for it at the intersection of what the world needs, what you are uniquely good at, what people at the company are passionate about and how to make money.
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The Heart of Business: Leadership Principles for the Next Era of Capitalism

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